INFORMATION ON SHIPPING AND DELIVERY OPERATIONS
Spedizione in Italia e all'Estero: tutto quello che c'è da sapere
Se ti occorrono informazioni su ordini, spedizioni e pagamenti sei arrivato alla pagina giusta.
Se hai bisogno di aiuto puoi contattarci via Telefono e WhatsApp al +393518877872 dal lunedi al venerdi dalle 9 alle 18,30.
Il sabato, la domenica e i giorni festivi puoi scriverci una mail a firstname.lastname@example.org, ti risponderemo nel minor tempo possibile.
SHIPPING TIME TO ITALY
Orders are shipped by the next business day after they are entered and are delivered within 24 to 48 hours of shipment (one extra day for delivery to the south and larger islands, two to three extra days for smaller islands).
Orders placed by noon Monday through Friday are shipped the same day.
For orders paid for by bank transfer, the time starts upon receipt of payment.
Purely as an example, an order placed Monday is shipped either same-day by noon, or Tuesday and delivered Wednesday to Rome or Thursday to Palermo
Deliveries take place throughout the day, you can indicate in the order notes a time slot of preference. The indication is NOT a guarantee that the delivery respects the requested time, always consult the tracking received by email or SMS or contact Paco.
Upon successful shipment you will receive an email containing the tracking link or SMS from the BRT courier . You can also check the status of your order within your account in the order details.
Check your order as soon as you receive it, three days after delivery we can no longer accept complaints.
WARNING!! some products follow different shipping and delivery times, check this information on the product page.
HOME DELIVERY (FREE from €79)
Shipping costs for home delivery are calculated as follows:
- orders of amount over 79.00 euro (vat included) FREE DELIVERY
- orders of amount between 30 and 79 euros (including vat) cost 5.90 euros
- orders of amount from 0 to 30 euro (vat included) cost 7.90 euro (it is not possible to choose cash on delivery)
DELIVERY TO A BRT RECEPTION POINT (FREE from €59)
Shipping costs are calculated as follows:
- orders of amount over 59.00 euro (vat included) FREE DELIVERY
- orders of amount between 0 and 59 euros (vat included) cost 5.90 euros
HOW IT WORKS:
- choose BRT-FERMOPOINT as your delivery method(the weight of your order must not exceed 20 kg)
- type in your address or allow location to view the list of pickup points
- choose the BRT-Fermopoint you prefer
- complete your order
When your order is available for pickup you will be notified by text message
DELIVERY TO PACO'S STORE (FREE ALWAYS)
For customers in Turin, you can pick up your order at our store in Turin Via Giordano Bruno 158 with hours 9am-7pm Monday through Saturday. We will prepare your order and notify you when you can come pick it up.
HOW IT WORKS:
- choose TOWN STORE pickup as your delivery method
- complete your order
- wait for our message to come pick up your order
There are no shipping charges.
Pickup times at our store are approximately 9 a.m. / 7 p.m. Monday through Friday.
It is NOT possible to pay cash on delivery with this mode.
NOTES FOR DELIVERY
For the delivery to go smoothly, remember to:
- -indicate the exact house number and area-specific ZIP code (not the city generic)
- indicate precisely the name or number listed on the doorbell of the home
- -if it is a place of business indicate the name of the company
- -indicate the telephone number at which the recipient can be contacted (fill in both spaces made available although not mandatory)
- -for cash on delivery payments, prepare exact money, the courier has very limited change available!
Please note: the courier does NOT call to notify you that it is on its way for delivery, to get information about the time please consult the tracking through the link received by email or contact our Customer Service
In case of orders refused by the recipient at the time of delivery and returned to the sender, the shipping costs incurred in the amount of 15 euros including VAT will be deducted from the refund.
DELIVERIES AND COSTS IN EUROPE
Paco ships to more than 15 European countries. Shipping costs vary depending on the weight and destination of the order.
Delivery takes 3-6 days depending on the destination.
Cash on delivery is not accepted for foreign shipments.
Goods weighing more than 25 kg total cannot be ordered.
Shipping costs vary by destination country and are indicated before the order is completed.
By completing your order you agree to the shipping costs.
TACT OF THE ORDER
È possibile seguire la spedizione cliccando sul link di spedizione ricevuto via mail o SMS. Non occorre inserire alcun dato.
Il nostro Servizio Clienti è sempre a disposizione: via telefono, SMS e WhatsApp al numero 351 8877872 dal lunedi al venerdi dalle 9 alle 19.
Qualora il destinatario sia assente al primo tentativo di consegna, il corriere tenta di consegnare la merce una seconda volta.
Se la consegna non avviene di nuovo, il corriere apre una pratica di giacenza e comunica la situazione a Paco
Nel caso il destinatario trovi un avviso di mancato recapito lasciato dal corriere, deve aver cura di seguire le istruzioni riportate sull'avviso.